Frequently asked questions

Installing on your device

How do I install Ketomi on my Android phone with Chrome?

Open app.ketomi.app in Chrome on your Android phone.

  1. Tap the menu icon (three dots) in the top-right corner of Chrome.
  2. Tap Install app or Add to Home screen.
  3. Confirm with Install or Add.

Ketomi now appears as an app icon on your home screen and opens in its own window without a browser bar.

I don't see “Install app” in Chrome's menu

Chrome only shows this option after a moment of activity on the page, and only for sites that are installable. Try this:

  1. Make sure you opened app.ketomi.app in Chrome, not in another browser.
  2. Scroll up and down on the page once.
  3. Wait 10-30 seconds.
  4. Tap the menu (three dots) again.

Still nothing? You may have installed Ketomi already. Check your home screen and app drawer for the Ketomi icon. If it's really gone, the easiest fix is to clear site data: Chrome → Settings → Site settings → All sites → app.ketomi.app → Clear & reset, then reload the page and try again.

I use Brave or Opera on Android -- the app icon disappears after a restart

Brave and some Opera versions install Ketomi as a Progressive Web App that does not survive a phone restart. The fix is to add a shortcut instead.

In Brave: open Ketomi, tap the menu, choose Add to home screenShortcut (not Install).

In Opera: long-press the URL or use the menu → Add to home screen.

Both create a stable icon that opens in your browser. If you prefer the standalone-app feel without a browser bar: install Chrome and use Ketomi from there instead.

How do I install Ketomi on my iPhone?

Open app.ketomi.app in Safari on your iPhone or iPad. This only works in Safari, not in Chrome or another browser.

  1. Tap the Share button (square with an arrow pointing up) at the bottom of your screen.
  2. Scroll down in the list and tap Add to Home Screen.
  3. Tap Add in the top-right corner.

Ketomi appears as an app icon on your home screen.

I'm on iPhone but I don't see “Add to Home Screen”

On iPhone, only Safari can install a web app to your home screen. Chrome, Firefox, Brave and other iOS browsers do not have this option (Apple does not allow it).

  1. Copy the URL: app.ketomi.app
  2. Open Safari (the blue compass icon that comes pre-installed on iPhone).
  3. Paste the URL and open it.
  4. Tap the Share button at the bottom and follow the steps to Add to Home Screen.
Can I install Ketomi on my computer?

Yes, in Chrome or Edge:

  1. Open app.ketomi.app.
  2. Look for the install icon at the right edge of the URL bar (a small computer or monitor with a downward arrow).
  3. Click it and confirm with Install.

Ketomi opens as a standalone window without browser tabs. You can also access it from your applications list or pin it to your taskbar.

Firefox and Safari on desktop do not support installable web apps yet. You can bookmark the page or pin the tab instead.

How do I remove Ketomi from my device?

Android: long-press the Ketomi icon on your home screen and drag it to Uninstall or Remove at the top of the screen. Confirm to remove.

iPhone/iPad: long-press the Ketomi icon. Tap Remove AppDelete from Home Screen (this keeps your account). To also clear data: Settings → Safari → Advanced → Website Data → app.ketomi.app → Delete.

Computer (Chrome/Edge): open Ketomi as an installed app, click the three dots in the top-right of the window, choose Uninstall Ketomi.

Removing the app does not delete your account or data. To delete your account too, log in and use Profile → Danger zone → Delete my account first.

Login and account

I forgot my password

On the login screen, click Forgot password?. You receive an email with a reset link. The link is valid for 1 hour.

Don't see the email? Check your spam folder. Still nothing? Email info@silenrock.com.

I didn't receive the verification email after signing up

First, check your spam or promotions folder. Many providers route automated emails there.

On the screen that appears after signing up, you can request a new verification email. The new link is valid for 7 days.

Still not arriving? Some corporate email systems block automated mails. Try a personal email (Gmail, Outlook, iCloud) instead.

How do I delete my account?

In the app: go to Profile (under More) and scroll all the way down. You'll see Danger zone with a Delete my account button. You'll be asked to type your email to confirm.

Deletion is permanent: all your weight history, meals, photos, chat with Avo and preferences are removed. Backups are purged within 90 days.

Can I export my data?

Yes. Email info@silenrock.com with your account email and we'll send you a complete export (weight history, meals, measurements, chat) within a few days.

A self-service export button is on the roadmap.

How do I change the language of the app?

In the app: Profile (under More) → scroll to PreferencesLanguage. Pick Dutch, English or Vietnamese.

The same choice is also remembered for the website -- next time you open ketomi.app on the same browser, it opens in your chosen language.

Using the app

Taking a photo doesn't work / camera button does nothing

Most often this is a permission issue. In your browser: tap the lock icon next to the URL → Site permissionsCamera → set to Allow. Refresh and try again.

Other things to try:

  • Try the From gallery button (under the camera button). If that works but camera doesn't, it's purely a permission issue.
  • Open Ketomi in Chrome instead of Brave/Opera/etc. Some less common browsers handle the camera differently.
  • On desktop the camera button opens a file picker (no built-in webcam by default). Use a phone for taking photos.
Avo gives me a strange or wrong answer

Avo is an AI assistant. It can be wrong, especially around medication, dosages, specific health conditions or rare ingredients. Always check critical information yourself or ask your doctor.

Avo is best at: general keto questions, snack and meal ideas, photo analysis, what-fits-on-keto questions. It is not a replacement for medical advice.

If a specific answer was clearly wrong, mail us at info@silenrock.com -- we use those examples to improve the prompts.

The app is slow or doesn't load properly

First step: hard-refresh the page. Press Ctrl+Shift+R (Windows/Linux) or Cmd+Shift+R (Mac). On phone: pull down to refresh, or close and reopen the tab.

Still slow? Try clearing your browser cache for ketomi.app. If you've installed Ketomi as a PWA: remove it and re-install -- this resets the local cache.

If it persists across browsers and devices: it might be on our side. Mail info@silenrock.com with what you see and which device/browser.

Privacy and subscription

Are my photos and chats used to train AI?

No. Your meal photos and Avo chats are sent to AI providers (currently OpenRouter, which routes to Google Gemini and Anthropic Claude depending on the task) only to generate the response you see. They are not used for AI training.

Your data stays in your account in our database (DigitalOcean, EU). Read more in our Privacy Policy.

What's free vs Premium?

Free, forever: account, profile, weight + body measurement tracking, wellness, electrolytes, fasting timer, the keto knowledge base.

Premium: all AI features -- chat with Avo, photo meal analysis, the supermarket Keto-check, AI weekly meal plans + shopping list, smart snack ideas.

Can I upgrade later or cancel anytime?

Yes to both. Premium subscriptions launch alongside the Android app -- both via the website (Stripe) and via Google Play. You can subscribe whenever you want and cancel any time from your account settings or via Google Play.

Cancellation stops the next renewal; you keep Premium until the end of the period you've paid for.

Contact

I found a bug or want to suggest a feature

Email info@silenrock.com. Marcel reads every message personally. For bugs, include: what you did, what you expected, what happened, and which device + browser.

Feature ideas welcome -- many of the current features came from user suggestions.

Still stuck? Email info@silenrock.com.